1. Overview

This Refund Policy explains the terms and conditions under which refunds are provided for our coaching and consultation services and products sold in our shop at IConsult (“we,” “us,” or “our”). By using our services and purchasing products, you agree to the terms outlined in this policy.

2. Services and Products Covered

  • This refund policy applies to all paid coaching and consultation services, as well as products purchased from our shop, including books.

3. Refund Eligibility

  • Refunds are considered on a case-by-case basis.
  • To be eligible for a refund, you must provide evidence of a legitimate reason for the refund request, such as service non-performance, errors, or dissatisfaction with the service or product.

4. Refund Process

  • To request a refund for services or products, you must contact our customer support team at contact@iconsult.academy within 7 days from the date of purchase.
  • You must provide detailed information regarding the reason for the refund request, including any relevant documentation.

5. Non-Refundable Services and Products

  • Some services or products may be designated as non-refundable. These designations will be clearly indicated at the time of purchase.

6. Partial Refunds

  • In certain cases, a partial refund may be provided based on the extent of service provided or product use and the nature of the refund request.

7. Payment Method

  • Refunds will be issued through the original payment method used for the purchase.

8. Refund Approval

  • Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.

9. Timeframe for Refunds

  • Refunds, if approved, will be processed within [number] business days of approval notification.

10. Dispute Resolution

  • If you disagree with the decision on your refund request, you may contact our customer support team to discuss the matter further.

11. Changes to this Policy

  • We reserve the right to update this refund policy at any time. Changes will be effective upon posting the updated policy on our website.

12. Contact Us

If you have any questions or concerns about this refund policy, our coaching and consultation services, or our shop, please contact us at contact@iconsult.academy or visit our website at IConsult.